Terms of Use

Welcome to Oud Al Jannah. By accessing and using our website, products, and services, you agree to comply with the following Terms of Use. Please read these terms carefully before using our website.

Acceptance of Terms

By visiting or purchasing from our website, you agree to be bound by these Terms of Use, our Refund Policy, Privacy Policy, and any other policies posted on our website.

If you do not agree with any part of these terms, please do not use our website or services.

Use of Website

You agree to use this website only for lawful purposes and in a way that does not harm, restrict, or negatively affect other users or the reputation of Oud Al Jannah.

You must not:

  • Use the website for fraudulent activities
  • Attempt unauthorized access to our systems
  • Copy, reproduce, or misuse our content or branding
  • Upload harmful code, viruses, or malicious software

Product Information

We strive to ensure that all product descriptions, images, prices, and details are accurate. However, slight variations in fragrance packaging, bottle design, or color may occur.

We reserve the right to:

  • Modify product prices without prior notice
  • Discontinue products at any time
  • Refuse or cancel orders if necessary

Orders & Payments

By placing an order, you confirm that:

  • The information provided is accurate and complete
  • You are authorized to use the selected payment method
  • You understand our refund and return policy

Orders may be cancelled or delayed due to:

  • Incorrect customer information
  • Product unavailability
  • Payment verification issues
  • Suspicious or fraudulent activity

Shipping & Delivery

Delivery timelines are estimates and may vary depending on location, courier service, weather conditions, or public holidays.

Oud Al Jannah is not responsible for delays caused by courier companies or circumstances beyond our control.

Intellectual Property

All website content including:

  • Logos
  • Brand name
  • Product images
  • Graphics
  • Text content
  • Designs

are the property of Oud Al Jannah and may not be copied, reproduced, or used without written permission.

Limitation of Liability

We are not liable for:

  • Allergic reactions or skin sensitivities caused by fragrance usage
  • Indirect or incidental damages
  • Losses resulting from misuse of products
  • Temporary website interruptions or technical issues

Customers are advised to test fragrances carefully before full use.

Privacy

Your personal information is handled securely and used only for order processing, customer support, and service improvement purposes.

We do not sell or share customer information with unauthorized third parties.

Changes to Terms

We reserve the right to update or modify these Terms of Use at any time without prior notice. Continued use of the website after updates means you accept the revised terms.