Privacy Policy

At Oud Al Jannah, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information from customers:

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment details
  • Order history
  • Device and browser information

This information is collected when you:

  • Place an order
  • Contact customer support
  • Subscribe to updates or promotions
  • Browse our website

How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Provide customer support
  • Improve our products and services
  • Send order updates and notifications
  • Prevent fraud and unauthorized activities
  • Improve website performance and user experience

We only collect information necessary to provide our services efficiently.

Payment Security

We take reasonable measures to protect your payment and personal information. However, no online transaction method or internet transmission is completely secure.

Customers are responsible for keeping their account and payment details confidential.

Sharing of Information

Oud Al Jannah does not sell, trade, or rent customer information to third parties.

Your information may only be shared with trusted service providers such as:

  • Courier and delivery partners
  • Payment processing providers
  • Technical and website support services

These parties only receive information necessary to perform their services.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic and performance

You can disable cookies through your browser settings, although some website features may not function properly.

Data Protection

We implement reasonable security measures to protect your personal data from unauthorized access, misuse, loss, or disclosure.

However, users acknowledge that no system can guarantee 100% security.

Customer Rights

Customers may request to:

  • Access their personal information
  • Correct inaccurate data
  • Request deletion of personal information where applicable

For such requests, customers may contact our support team.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

Users are encouraged to review the privacy policies of third-party platforms separately.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Updated policies will be posted on this page.

Continued use of our website after changes indicates acceptance of the updated policy.